Frequently Asked Questions
Everything you need to know about shopping with Klei Merch Shop
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the domestic region. International orders may take 10-15 business days depending on customs processing.
What is your return policy for apparel?
We accept returns on unworn and unwashed items with original tags attached within 30 days of delivery. Please note that limited edition drops may have specific return restrictions.
How do I know which size to order?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend comparing these measurements to your favorite fitting garment at home.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern mobile wallets like Apple Pay and Google Pay for a seamless checkout experience.
How should I care for my Klei Merch items?
To preserve the quality of the prints and fabric, we recommend washing items inside out in cold water and hanging them to dry. Avoid using bleach or ironing directly on the graphics.
Can I track my shipment?
Yes, once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.